This Privacy Policy explains how PAMBA Integrated Services Limited (“PAMBA”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal data when you visit our website, contact us, or use our services (together, the “Services”). We are committed to processing personal data in accordance with the Nigeria Data Protection Act, 2023 (NDPA) and applicable data protection regulations and guidance. For the purposes of the NDPA, PAMBA generally acts as a Data Controller in respect of personal data collected through our website and business operations, unless we expressly state that we are acting as a Data Processor on behalf of a client.
This Policy describes:
• The categories of personal data we collect and the sources of that data;
• The purposes and lawful bases for processing;
• How we use, store, retain, and protect personal data;
• When and why we share personal data (including with service providers acting as Data Processors);
• International transfers (if applicable); and
• Your rights and how to contact us or lodge a complaint.
We process personal data only where we have a lawful basis under the NDPA (see Section 6). Where we rely on consent, you may withdraw it at any time by contacting us (Section 13). Withdrawal does not affect the lawfulness of processing carried out before withdrawal. Our Services are not intended for children. We do not knowingly collect personal data from individuals under 18. If you believe a child has provided us with personal data, please contact us and we will take steps to delete the information and, where required, obtain appropriate consent from a parent or legal guardian. You can opt out of marketing communications at any time by using unsubscribe instructions (where provided) or by contacting us. You can also manage cookies through your browser settings and, where available, our cookie preference controls (see Section 5).
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The “Last updated” date at the top shows when this Policy was most recently revised. Where changes are material, we will take reasonable steps to notify you (for example, by posting a prominent notice on our website). We encourage you to review this Policy periodically.
We may collect the following categories of personal data:
• Identity Data: Name, title, gender, date of birth
• Contact Data: Email address, phone number, residential or business address
• Financial Data: Payment details (where applicable)
• Technical Data: IP address, browser type, device information
• Transaction Data: Records of services requested or transactions made
• Usage Data: Information on how you use our website and services
• Marketing & Communication Data: Preferences for receiving communications
We may also generate, use, and share aggregated and anonymized information for analytics and service improvement. Such information does not identify you and is not treated as personal data.
We collect personal data through the following methods:
A. Direct Interactions
You provide data when you:
• Fill forms on our website
• Contact us via email, phone, or in person
• Request services or submit inquiries
B. Automated Technologies
As you interact with our website, we may automatically collect Technical and Usage Data using cookies, server logs, and similar technologies.
Cookies may be used for the following purposes (depending on how our website is configured from time to time):
• Strictly necessary cookies – to enable core site functionality and security.
• Performance/analytics cookies – to understand how visitors use our website and improve performance.
• Functionality cookies – to remember your choices and preferences.You can usually manage cookies through your browser settings. If you disable certain cookies, parts of the website may not function properly.
C. Third Parties
We may receive your data from trusted third parties such as:
• Business partners
• Service providers
• Public sources
We will process personal data only where permitted by the NDPA, including where processing is:
• based on your consent (where required);
• necessary for the performance of a contract with you or to take steps at your request before entering into a contract;
• necessary to comply with a legal obligation to which we are subject;
• necessary for our legitimate interests (or those of a third party), provided such interests are not overridden by your fundamental rights and freedoms; or
• necessary to protect vital interests (for example, in an emergency).
We may use personal data for the following purposes:
• to provide, administer, and improve our Services;
• to process requests and transactions, including invoicing and payments (where applicable);
• to communicate with you, respond to enquiries, and provide customer support;
• to personalize your experience and measure website performance;
• to maintain the security of our website and systems, prevent fraud, and detect misuse; and
• to comply with applicable laws, regulations, and lawful requests from competent authorities.
We do not sell your personal data. We share personal data only as described in this Policy and only where lawful and necessary.
We may share personal data with the following categories of recipients, only where necessary and lawful:
• Regulators and public authorities: where we are required to comply with applicable law or lawful requests.• Service providers (Data Processors): vendors who support our operations (for example, IT hosting, cybersecurity, communications, and payment processing where applicable), under appropriate confidentiality and data processing obligations.
• Law enforcement and courts: to establish, exercise, or defend legal claims or where required by law.
When we share personal data, we apply appropriate safeguards, including data minimization, confidentiality requirements, and—where a recipient acts as our Data Processor—contractual obligations to process data only on our documented instructions.
We do not disclose personal data to third parties for their own direct marketing purposes without your consent.
Where personal data is transferred outside Nigeria (for example, where a service provider hosts data on servers located outside Nigeria), we will take steps to ensure the transfer is lawful and protected by appropriate safeguards in line with the NDPA and guidance issued by the Nigeria Data Protection Commission (NDPC). Such safeguards may include contractual protections and security measures designed to protect your personal data.
We implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include access controls, confidentiality commitments, staff training, secure storage, and other security procedures appropriate to the nature of the data and the risks involved.
• preventing unauthorized access to systems and personal data;
• detecting and responding to security incidents; and
• maintaining business continuity and secure backups where appropriate.
No method of transmission or storage is completely secure. If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will take appropriate steps to address it and, where required, notify the relevant authorities and affected individuals in line with applicable law.
We retain personal data only for as long as necessary for the purposes described in this Policy. Retention periods may vary depending on the type of data, the purpose of processing, and legal or regulatory requirements.
• to provide the Services and maintain business records;
• to meet legal, regulatory, tax, accounting, or reporting obligations;
• to establish, exercise, or defend legal claims; and
• to investigate and prevent fraud or misuse.
When personal data is no longer needed, we will securely delete it or anonymize it, unless we are required to retain it by law or for a legal hold.
Subject to applicable law and certain exemptions, you may have the right to:
• request access to personal data we hold about you;
• request correction (rectification) of inaccurate or incomplete personal data;
• request deletion/erasure of personal data in certain circumstances;
• object to or request restriction of processing in certain circumstances;
• request a copy of personal data you provided to us in a structured, commonly used format (data portability), where applicable; and
• withdraw consent where we rely on consent as the lawful basis.
To exercise your rights, please contact us using the details in Section 13. We may need to verify your identity before fulfilling your request. We will respond within a reasonable timeframe and in line with applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) or seek other remedies available under the NDPA.
If you have any questions, concerns, or requests about this Privacy Policy or our processing of your personal data, please contact us using the details below. If you have appointed a Data Protection Officer (DPO) or privacy lead, requests will be routed to them as appropriate.
PAMBA Integrated Services Limited
Address: 3 Oyefeso Avenue, Off Ikorodu Road, Obanikoro, Lagos
Email: info@pamba.com.ng
Phone: +234 906 047 1834
We do not use your personal data to make decisions based solely on automated processing (without human involvement) that produce legal effects concerning you or similarly significantly affect you. If this changes, we will update this Policy and provide additional information as required by law.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing any personal data.
Protecting personal data is a core part of how we do business. We are committed to transparency, accountability, and maintaining your trust. If you have questions about this Policy or how we handle personal data, please contact us.
Pamba Integrated Services Limited is a trusted procurement, logistics, and supply chain partner delivering reliable and efficient solutions across industries.
+234 906 047 1834
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